Return Policy

We want every customer to be fully satisfied with their Motul purchase. If you receive the wrong product or need to return an item, please follow the process outlined below.

How to Start a Return

Step 1 – Contact Support
Email our Customer Support team and describe the issue with your order. You may be asked to provide photographic evidence (e.g., product label, batch number, damage, or packaging photos) to help us resolve the issue quickly.

Step 2 – Receive RMA or Refund Instruction
Once reviewed, Customer Service will issue either:

• A Return Merchandise Authorization (RMA) and a prepaid shipping label, or
• A refund or replacement, depending on the situation.

Note: Motul will not issue an RMA for damaged product. Instead, a replacement shipment will be sent once the issue is verified.

Step 3 – Return the Product
If an RMA and shipping label are provided, return the product in its original packaging using the supplied label. Returns received without prior authorization may not be accepted.

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Refund and Replacement Policy

• Damaged product: Refunds are not issued for damaged items. Verified damage claims will receive a replacement shipment.
• Return period: Refunds or replacements must be requested within 30 days of the delivery date.
• Condition: Returned items must be unopened, unused, and in resalable condition.
• Processing time: Refunds are processed within 5–10 business days after receipt and inspection of the return.
• Shipping fees: Original shipping charges are non-refundable unless the return is due to a Motul error.