Return Policy

We want you to be confident in your Motul purchase. If there is an issue with your order or you need to request a return, please contact our Customer Support team within 30 days of delivery.

How to Request a Return

Step 1 – Contact Customer Support

Contact our Customer Support team with your order number, the item(s) involved, and the reason for your request.

For damaged, defective, incorrect, or other order-related issues, we may request photographic evidence, including photos of the product, product label, batch number, shipping packaging, or damage. Please retain the product and original packaging until your claim has been resolved.

Step 2 – Receive Return or Resolution Instructions

Our Customer Support team will review your request and determine the appropriate resolution based on the circumstances.

Depending on the situation, we may:

  • Authorize a return and issue a Return Merchandise Authorization (RMA);

  • Provide a replacement;

  • Issue a full or partial refund; or

  • Provide another appropriate resolution.

A prepaid return shipping label may be provided in certain circumstances. Return shipping costs and prepaid return labels are not included with all returns and are provided at Motul's discretion based on the reason for the return.

For approved returns where a prepaid label is not provided, the customer is responsible for return shipping costs.

Do not ship a product back until you have received return instructions from Customer Support. Unauthorized returns may not be accepted or refunded.

Step 3 – Return the Product, If Required

If a return is authorized, follow the instructions provided by Customer Support and include the RMA information when requested.

Products should be securely packaged to prevent damage during return shipping. We recommend using a trackable shipping method when a Motul-provided return label is not supplied.

Return Eligibility

Unless otherwise approved by Customer Support, returned merchandise must:

  • Be requested within 30 days of the delivery date;

  • Be unopened and unused;

  • Be in its original packaging; and

  • Be in resalable condition.

Products that have been opened, used, altered, partially consumed, or damaged after delivery may not be eligible for return or refund.

Motul reserves the right to deny a return or adjust the refund if returned merchandise does not meet these requirements.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, leaking, or contains an incorrect item, contact Customer Support within 30 days of delivery.

Please provide photos when requested so we can verify the issue and determine the appropriate resolution.

Verified damaged products generally do not need to be returned and will normally be resolved through a replacement shipment. Depending on product availability and the circumstances of the claim, Motul may provide an alternative resolution.

Please do not discard damaged products or packaging until Customer Support confirms that they are no longer needed.

Return Shipping Costs

Return shipping is handled based on the reason for the return.

For returns resulting from a customer purchasing decision, including ordering the wrong product or no longer wanting an eligible product, the customer is generally responsible for return shipping costs.

For returns resulting from an error with the order or another verified issue, Motul may provide a prepaid return label or another resolution at its discretion.

Any prepaid return label must be authorized and provided by Motul Customer Support.

Refunds

Once an authorized return is received, we will inspect the merchandise to confirm that it meets the requirements of this policy.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after receipt and inspection of the return for processing. Additional time may be required for your bank or payment provider to post the refund to your account.

Original shipping charges are non-refundable, except when Motul determines that the return resulted from an order fulfillment error or other circumstance for which Motul is responsible.

Additional Conditions

  • Returns sent without prior authorization may be refused.

  • Motul is not responsible for unauthorized returns or return shipments lost or damaged in transit when a Motul-provided shipping label was not used.

  • Refunds, replacements, return labels, and other resolutions are subject to verification of the circumstances surrounding the request.

  • This policy applies to purchases made directly through the Motul USA online store. Products purchased from another retailer or marketplace should be returned through the original place of purchase.

  • Nothing in this policy limits any rights available to customers under applicable law.