Frequently Asked Questions

Frequently Asked Account Questions

Why don’t I see “Account” on the site?

If you’re looking for “Account,” it’s now called My Garage. It’s the same feature just rebuilt for a more personalized experience that helps you find the right Motul products for your specific vehicles.

What is “My Garage”?

“My Garage” is your Motul account hub. It’s where you can add or remove vehicles, view personalized product recommendations, manage subscriptions, and update your contact and billing details.

How do I update my address or payment information?

Once logged into My Garage, select Account Settings to edit your shipping or billing address, update your payment method, or review past orders.

How do I add or remove a vehicle?

From your My Garage dashboard, select Add Vehicle and enter your car or bike details. You can remove or edit vehicles anytime to keep your product recommendations accurate.

What are the benefits of creating a My Garage account?

Members receive 10% off their next order, faster checkout, exclusive offers, and tailored product fit information—so you’ll always know what works best for your ride.

Frequently Asked Subscription Questions

What frequency can I set up a subscription at?

A Motul subscription ensures you never run out of the products that keep your engine performing at its best. Choose your delivery schedule, every 1 month (15% off), 6 months (15% off), or 12 months (5% off) — and we’ll handle the rest. You can update or cancel anytime from My Garage.

How do I manage my subscription?

Log into My Garage and click Manage Subscriptions to access your dashboard. There, you can adjust your delivery frequency, update shipping or billing information, skip a shipment, or cancel anytime — no fees, no hassle.

Can I change or skip a delivery?

Yes. From your My Garage portal, you can skip a shipment or move your next delivery date forward or back to match your schedule.

Can I add or swap products in my subscription?

Absolutely. You can add new products, change quantities, or swap to a different Motul formula directly from your My Garage subscription dashboard. Perfect for when your garage — or your ride — evolves.

What if I need to update my shipping address or payment method?

You can update your address, billing, or payment details at any time through My Garage. Updates apply to future shipments immediately.

How do I cancel my subscription?

You can cancel anytime through My Garage — there’s no cancellation fee. Your subscription will remain active until the current order cycle ends.

Need help?

If you run into issues managing your subscription, reach out to our support team and we’ll help you get back on track quickly so your performance never skips a beat.

Frequently Asked Gift Card Questions

How can I check the balance of my gift card?

You can check your gift card balance in two ways:

1. Order Confirmation Email – If you’ve already used your gift card, the remaining balance will be listed at the bottom of your most recent order confirmation email.

2. During Checkout – Enter your gift card code at checkout, and the system will display your current balance before completing the purchase.


Can I return an item purchased with a gift card?

Yes! If you return an item that was paid for with a gift card, the refund will be added back to the same gift card code. You can use that code again at checkout, and the refunded amount will combine with any remaining balance already on the card.

Frequently Asked Return Questions

How do I request a return?

Contact our customer support team with your order number and issue
description. We’ll guide you through the RMA or replacement process.

What if my order arrives damaged?

Do not return the product. Instead, contact us immediately with photos. Once
verified, a replacement will be sent at no cost.

Can I return a product after using it?

Opened or used lubricants, fluids, or chemicals cannot be accepted for
return due to safety and contamination concerns.

When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect
your return.

What if I ordered the wrong product?

Returns for incorrect orders are accepted within 30 days, provided the
product is unopened and in original condition.

Do I pay for return shipping?

If the return is due to a Motul error (e.g., wrong product shipped), return
shipping is covered by us. For other cases, return shipping costs may be
deducted from your refund.

Frequently Asked Shipping Questions

When will my order ship?

Orders placed before 1 PM Central Time ship the same business day. Orders
placed after 1 PM, on weekends, or holidays ship the next business day.

Do you offer free shipping?

Yes. Orders $99 and over qualify for free standard shipping within the
contiguous United States only.

Orders shipping to Alaska and Hawaii do not qualify for free shipping.

What are the shipping rates for smaller orders?

• Contiguous U.S. orders under $99: $15 flat rate
• Alaska and Hawaii: $45 flat rate

Can I change or cancel my order after it’s shipped?

No. Once an order has shipped, it cannot be canceled or modified. Please
refer to the Return Policy for return instructions.

When will I receive tracking information?

Tracking numbers are emailed to customers within 24 business hours of
placing an order.

My tracking says “delivered,” but I haven’t received my
package. What should I do?

Please wait 48 hours past the carrier’s delivery window before contacting
us. Carriers sometimes mark packages as delivered before actual arrival. If
your order still has not arrived after 48 hours, contact our customer support
team for assistance.

Do you ship internationally?

Currently, we only ship within the United States, including Alaska and Hawaii.